Refunds and cancellations
These rules apply to reporting engagements commissioned from Insightmatrixcore Co., Ltd.
Eligibility
Refunds depend on how far the engagement has progressed. Deposits secure calendar time and intake work; they are treated differently from balances due on delivery.
Timeframe
Cancellation requests must be sent in writing to hello@insightmatrixcore.click. We confirm receipt within two business days.
Full refund
If you cancel before we begin intake review of your files, and more than seven days before the agreed start date, the deposit is refunded in full.
Partial refund
If intake has started but no draft pack has been issued, we may refund 50% of the deposit after deducting time already spent, documented in the cancellation note. If a draft pack has been delivered, the deposit is non-refundable; unused balance fees are not charged.
Non-refundable items
Completed briefings, final PDF packs already delivered, and third-party printing ordered at your request are non-refundable.
Refund process and method
Approved refunds are returned by the original payment method within fourteen business days of written approval. Bank transfer fees charged by your bank remain your responsibility.
Rescheduling
You may reschedule a briefing once without fee if you give at least five business days’ notice. Later changes may incur a 3,000 THB administrative fee.
No-shows
If you miss a confirmed briefing without notice, the briefing portion is treated as delivered. We will offer one replacement slot within thirty days; additional slots are quoted separately.
Work already started
Once scoring and drafting have begun, fees cover analyst time already incurred even if you later decide not to use the pack in supplier meetings.
Contact for refund requests
Email hello@insightmatrixcore.click or call 074344630. Include your engagement reference and the reason for the request.